ONLY 14K GOLD. ALWAYS TIMELESS.

FAQ

FREQUENTLY ASKED

How can I track my order?

Once your order has been fulfilled, you’ll receive a shipping confirmation email with your tracking number and order details. If you don’t see it in your inbox, be sure to check your spam or promotions folder.

You can also check your order status anytime by clicking “Track Your Order” in the sticky footer on any ELZOVI page.

We can cancel or update your order as long as it has not yet been processed or packaged. Because orders are processed quickly, please contact us as soon as possible if you need to make a change.

To request a cancellation or order update, email [email protected] with your order number. If your order has not yet been processed, we’ll do our best to accommodate your request.

ELZOVI jewelry is crafted with 14K solid gold and other carefully selected high-quality materials, with a focus on quality, comfort, and longevity. Our collections feature 100% recycled gold and metals, natural diamonds, lab-grown diamonds, pearls, and other gemstones.

For the exact materials, metal type, gemstone details, and specifications of each piece, please refer to the “PRODUCT DETAILS” section on the individual product page.

ELZOVI is also committed to responsible jewelry practices and is a member of the Responsible Jewellery Council (RJC).

All ELZOVI pieces are crafted from 14K solid gold and are designed with sensitive skin in mind. Our 14K solid gold jewelry is nickel-safe and made for comfortable everyday wear.

ELZOVI is also a member of the Association of Professional Piercers (APP), reflecting our commitment to quality and responsible piercing jewelry practices.

To start your return/exchange, please email: [email protected] and we will send you the required form for returns/exchanges. Customers are responsible for return shipping fees. All shipping fees are non-refundable.

ELZOVI recommends you ship your package with insurance and use a trackable shipping method to secure your package. ELZOVI will not be responsible for any loss during the transportation.

Approved refunds are issued to the original payment method used for the purchase. Once your returned item has been received and inspected, your refund will be processed within 7 business days, and you’ll receive an email confirmation when it has been issued.

Please note that original shipping charges and return shipping costs are non-refundable. For complete details, please visit our Shipping & Returns page.

Yes. ELZOVI jewelry comes with a one-year warranty from the date of purchase, with proof of purchase required. The warranty covers manufacturing defects only.

The warranty does not cover normal wear and tear, accidental damage, improper use, or damage caused by activities such as pulling or snagging a chain during exercise. ELZOVI does not currently offer re-plating services.

Proper jewelry care can help keep your 14K solid gold jewelry, diamonds, and gemstones looking beautiful over time.

For detailed tips on cleaning, storing, and caring for your ELZOVI pieces, please visit our Jewelry Care page.

The difference is how the decorative top attaches to the flatback post.

Threaded flatbacks use a screw-in mechanism: the decorative top twists into the internally threaded post.

Threadless flatbacks use a tension-fit push-pin system: the decorative top has a small pin that is slightly bent before being inserted into the hollow post, creating tension to keep it securely in place.

For detailed instructions on fitting and adjusting your flatback earrings, please visit our Piercing Studio page.

For threaded flatbacks, gently twist the decorative top into the internally threaded post until secure. Avoid overtightening.

For threadless flatbacks, the pin should be slightly bent before inserting it into the hollow post. This creates the tension needed to keep the decorative top securely attached.

If you need help adjusting a threadless flatback, please visit our Piercing Studio page for detailed guidance.

Yes. Every ELZOVI order comes with gift-ready jewelry packaging, including an ELZOVI jewelry box and pouch.

Depending on the piece, we use different packaging options. Smaller jewelry pieces come in our standard jewelry box and pouch, while fine jewelry, lab-grown diamond jewelry, and higher-value pieces may be packaged in a premium velvet jewelry box.

ELZOVI has authorized retailers throughout the United States. To find an authorized ELZOVI retailer near you, please visit our Store Locator page.